Returns & Shipping

Returns

At Hello Horse, all of our products are personalised and engraved just for you, which means we’re unable to accept returns unless your item arrives damaged or there’s been a mistake with the personalisation.

Please take extra care when entering details, as we create your items exactly as you request them.

If your order arrives damaged or isn’t what you ordered, get in touch within 7 days of delivery with a photo and your order number. We’ll work quickly to sort it out.

Free UK Shipping

We’re currently offering FREE shipping across the UK – no minimum spend, no hidden fees. Just one less thing for you to worry about! Thanks for shopping with us and supporting small, handmade products made with care for you and your horse.

The Hello Horse Team 🐴